{"id":2250,"date":"2021-09-14T10:56:56","date_gmt":"2021-09-14T10:56:56","guid":{"rendered":"https:\/\/www.cocend.com\/?p=2250"},"modified":"2021-09-14T10:56:58","modified_gmt":"2021-09-14T10:56:58","slug":"how-to-use-customer-feedback-to-your-advantage","status":"publish","type":"post","link":"https:\/\/www.cocend.com\/how-to-use-customer-feedback-to-your-advantage\/","title":{"rendered":"How to Use Customer Feedback to Your Advantage"},"content":{"rendered":"\n
Displaying positive reviews can be advantageous for any business. A survey shows that 70% of people trust customer reviews online, while 90% are more likely to purchase a product after reading customer reviews.<\/p>\n\n\n\n
Such customer behaviour isn\u2019t only restricted to commercial products and services industries. Customer review is a vital factor even in the academic sector. Students rely on popular online portals such as MyAssignmenthelp review<\/a> for genuine on different academic and non-academic service providers.<\/p>\n\n\n\n When it comes to gathering customer feedback, every company adopts a unique technique. Some of the most popular methods of collecting customer feedback include:<\/p>\n\n\n\n Shorter-form of surveys is a popular way of generating valuable feedback. Short, open-ended questions allow the customers to provide feedback quickly.<\/p>\n\n\n\n Phone calls are a great option if you are looking to get in-depth details from a customer. It is no doubt time-consuming, and customers often get restless, but it certainly gives you better insights.<\/p>\n\n\n\n Most businesses send out emails with a set of product or service-related questions to gather helpful responses quickly.<\/p>\n\n\n\n The live chat feature enables you to get real-time feedback from customers. They get follow-up questions according to their previous answers. <\/p>\n\n\n\n Today, social media platforms are primarily used to share feedback. Businesses can use their social media accounts to learn more about their customers and resolve issues.<\/p>\n\n\n\n Case studies bring comprehensive insight into what a group of customers using a particular product or service has to say. Such insights can help you identify the problem and solve it.<\/p>\n\n\n\n Many restaurants serve a basic dish like Mac and Cheese but give some fancy name to promote the brand. Well, it’s frustrating to many customers like me. If you want to sell your product, don’t make it harder for your customers to find you. Carefully analyse every feedback and use the terms and product descriptions they are using to search for a product\/service.<\/p>\n\n\n\n Not all products hit the right chords with all your customers. Some may be more problematic than you realise. With customer reviews, you can learn about products with maximum negative feedback and immediately work on it rather than sell them and put your brand name in jeopardy. You can also optimise your inventory with the products customers rave about and increase sales.<\/p>\n\n\n\nHow To Collect Customer Reviews?<\/h2>\n\n\n\n
Surveys<\/h3>\n\n\n\n
Phone calls<\/h3>\n\n\n\n
Emails<\/h3>\n\n\n\n
Live Chats<\/h3>\n\n\n\n
Social Media<\/h3>\n\n\n\n
Case studies<\/h3>\n\n\n\n
How To Use Customer Reviews To Optimise Your Services For Increased Sales?<\/h2>\n\n\n\n
1. Understand your customers’ words:<\/h3>\n\n\n\n
2. Improve your product line:<\/h3>\n\n\n\n
3. Use positive reviews as social proof:<\/h3>\n\n\n\n